Data Services Agreement
The Data Services team at Yellow Dog offers 2 services to help you maintain cleanup and maintain your data, as indicated below. Every engagement will start with an audit and meeting to assess and review which costs $100. At that point we will have a call to review the results and discuss next steps. In many cases, there will be some amount cleanup work to do. Once that cleanup has been completed, you then have the option of continuing to use the ongoing maintenance service where our team will assist with processing invoices and keeping your system in order. Questions and details can be discussed directly with the Data Services team.
Data Cleanup & Recovery Services
Yellow Dog Software will provide Data Services to assist in the cleanup and configuration of the following activities:
Review and correct Levels, COGS Setup, Accounting Inventory Groups, Vendors, Sizes, Item Naming, Size Reference, establish “Base Units”, remove Duplicate Items and Vendor Products, Incorrect Parent/Child Setups, Incorrect Recipes, Re-establish Correct Item Costs, Purge Removed Items, Count Sheet Corrections and Auto Assignment Setup, POS Menu Item Auto Assignment, Establish new Physical SOP and EOM Reporting processes.
Any other data services requested by the client will be handled on a case-by-case basis.
Client Requirements.
The client will be required to do the following (Subject to change based on services needed):
Attend Scheduled Daily/Weekly Meetings. The client will need to be available for meetings as scheduled to discuss or confirm next steps in the cleanup process. Missed meetings will be billed for the time scheduled.
Make Decisions & Assign Ownership in a Timely Manner. Yellow Dog will provide a comprehensive Data Cleanup Plan. The client will need to make decisions on the corrections needed and determine if the work will be assigned to a Yellow Dog team member to perform or if it will be handled by the client. Yellow Dog will only perform work that is assigned by the client.
Perform POS Item Mapping to COGS and Recipes as Needed. The client will need to map any missing or incorrect POS Items to the correct COGS accounts and assign recipes if they are being utilized in your configuration as directed.
Build and Assign all Items to Count Sheets. Yellow Dog will assist in reconfiguring Count Sheets and the Auto Assignment of New Items. Client will need to determine where items will be assigned during this process.
Perform Item Adjustments. The client may need to perform manual adjustments or physical inventories to correct negative or incorrect items on hands. Yellow Dog will perform item cost adjustments as needed.
Physical Inventory Process and EOM Reporting. Yellow Dog may establish a new Physical Inventory Process that ensures correct inventory counting and EOM reporting. The client will need to participate in discussions and training with all end users.
All time spent by Yellow Dog Software will be charged with no exceptions. This will include any and all corrections or changes requested by the client.
Data Management Services
Yellow Dog Software will provide Data Services to perform the following activities (Subject to change based on services Requested):
Process staged invoices, add and edit inventory items, setup POS Menu Item Mappings, count sheet assignment, and vendor setup. Additionally, if requested, we can also provide services to handle waste entry, month-end reporting generation, and recipe setup.
Any other data services requested by the client will be handled on a case-by-case basis.
Client Requirements.
The client will be required to do the following:
Commit Invoices. The client will need to review and confirm that the processed staged invoice is acceptable and then commit each invoice. Yellow Dog Software will NEVER commit an invoice.
Communication. Respond to any email or phone call questions within 2 business days. If the necessary communication does not occur within that time period, Yellow Dog Software will use its best judgement to create new items and convert the staged invoice.
New Items. For emailed invoices from client, to write the new items (on the invoice or via cover page) with the YD Level, full description, and count sheet provided.
Lead time. Any invoices should be sent a MINIMUM of 3 business days before they need to be committed.
Data Service Work Request. Client to determine who is authorized to request data services work from Yellow Dog Software and to ensure only authorized users do so. Yellow Dog Software will act on any request they are given.
Rush Approval. Client to determine who is authorized to request “Rush” services work from Yellow Dog Software and to ensure only authorized users do so. Yellow Dog Software will act on any request they are given.
All time spent by Yellow Dog Software will be charged with no exceptions. This will include any and all corrections or changes requested by the client.
Pre-approved vendor invoice formats should be digitized and received to Yellow Dog Inventory to begin processing within 4 business hours.
New or changed vendor invoice formats should be digitized and received to Yellow Dog Inventory to begin processing within 8 business hours.
Invoices and related item management for these received invoices will be completed within 2 business days of receipt of invoice.
Warranty. Yellow Dog Software does not guarantee that the services provided will be without error or omission. Yellow Dog Software will use reasonable care and effort to deliver the best workmanship for the requested services.
Service Level Agreement. Business hours are 9 to 5pm, Eastern Standard Time, excluding all US Holidays and posted Yellow Dog Software office closings.
Rate. The rate to perform the above services will be $25.00 USD, billed in a minimum 15-minute ($6.25 x rate) increment. “Rush” requests can be made by the client, but such work will be performed at $50.00 per hour and at the sole discretion of Yellow Dog Software. Any rate changes will be provided with 90 days’ written notice but shall not take effect until after the initial term.
Term and Termination. The term of this agreement will be month to month and will automatically renew monthly until either party gives written notice to terminate data services. Upon reasonable written notice, Yellow Dog Software reserves the right to modify the terms and conditions of Data Services, provided that any such modification will not substantially diminish the level of Data Services that Client is then currently receiving. If no Data Services work is being provided, there will be no billing incurred.
Initial Invoice. Yellow Dog will provide an initial invoice for $100.00 USD to establish automated billing. This invoice charge covers the initial database review and overall assessment of the integrity of the client’s data prior to beginning any data cleanup services or performing an ongoing data management. No services will be conducted until the initial Invoice is paid.
Payment. All payment for Data Services shall be via ACH Bank draft. The initial invoice must be paid with authorization to charge Bank Account automatically for future transactions related to Data Services. Given that Yellow Dog is providing Data Services at a no-margin payroll expense, no accounts receivable option will be provided.